Custom-designed furnishings, bedding, accessories, select gifts and clothing, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are noted as such in the product descriptions.

Mother Nursery strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund or exchange. Returned items must be unused, in their original condition and their original packaging.

Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. Upon receipt of your approved return, Mother Nursery will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that Mother Nursery cannot refund shipping charges; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against being lost or damaged.

If you return an item after the 10-business day window, without a RAN, and/or Mother Nursery suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.

You can email Customer Service (info@mothernursery.com) or call us at 248.544.4150. Monday- Friday between 9 a.m. and 5 p.m. (eastern standard).

Please note: All sales on discounted and sale items are final.